AZIMUTES DE AVENTURAS LDA (hereinafter “Otter Tours”, “we”, or “our”), with registered office at Avenida do Rio, Edifício Riamar C, 8365-102 Armação de Pêra, Portugal, and NIF 518627942, is committed to protecting the privacy and personal data of its customers and users of the website ottertours.pt.
This Privacy Policy explains how we collect, use, share, and protect your personal information, in compliance with the General Data Protection Regulation (GDPR).
Data We Collect
We collect the following types of personal data:
- Contact Data: Name, email address, and phone number, provided when you fill out our contact form or subscribe to our newsletter.
- Booking Data: Information necessary to process your tour booking, including name, contact details, tour date, and number of passengers.
- Browsing Data: Information collected automatically through cookies and similar technologies (such as Google Analytics/Site Kit) about how you use our website (e.g., IP address, browser type, pages visited).
Purpose of Processing
We use your data for the following purposes:
- Booking Management: To process and confirm your boat tour and cave visit reservations.
- Customer Support: To respond to your questions, requests for information, or suggestions sent through our contact channels.
- Marketing Communications: To send newsletters and information about our services, if you have given your express consent to do so.
- Service Improvement: To analyze website usage to improve the user experience and the quality of our services.
- Legal Compliance: To comply with tax and legal obligations applicable to our activity (RNAAT 409/2025).
Data Sharing
We do not sell your personal data to third parties. We only share your data with third parties in the following strictly necessary situations:
- Service Providers: Essential service providers for the operation of our business, such as booking management platforms (e.g., Pluralo) and accounting services.
- Legal Authorities: When required by law or to respond to legal processes.
Data Retention
We retain your personal data only for the period necessary to fulfill the purposes for which it was collected, including compliance with legal, tax, and accounting obligations.
Your Rights
As a data subject, you have the right to:
- Access: Request information about the data we hold about you.
- Rectify: Request the correction of incorrect or incomplete data.
- Erase: Request the deletion of your data (“right to be forgotten”), where applicable.
- Restrict: Request the restriction of the processing of your data.
- Object: Object to the processing of your data for marketing purposes.
- Portability: Receive your data in a structured, commonly used format.
To exercise any of these rights, please contact us via email: info@ottertours.pt.
Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, accidental destruction, or alteration.
Changes to this Policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website.
Last updated: December 03, 2025